Delivering satisfaction and service quality : (Record no. 103967)

MARC details
000 -LEADER
fixed length control field 00859nam a2200277 i 4500
001 - CONTROL NUMBER
control field C2-0300052
003 - CONTROL NUMBER IDENTIFIER
control field PPAK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180728081626.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 091001s2009 ii |||| ||||| | eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8184082428
040 ## - CATALOGING SOURCE
Original cataloging agency PPAK
Language of cataloging eng
Transcribing agency PPAK
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.52
Edition number 23
090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 025.52
Feature heading HER
Feature heading R
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter,
Relator term author
245 10 - TITLE STATEMENT
Title Delivering satisfaction and service quality :
Remainder of title a customer-based approach for libraries
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New Delhi :
Name of producer, publisher, distributor, manufacturer Indiana Publishing House ,
Date of production, publication, distribution, manufacture, or copyright notice 2009
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 181 pages ;
Dimensions 28 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
490 1# - SERIES STATEMENT
Series statement American Library Assiciation Series
650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction - United States.
700 ## - ADDED ENTRY--PERSONAL NAME
Relator term author
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title American Library Assiciation Series
942 ## - ADDED ENTRY ELEMENTS (KOHA)
-- dc
Koha item type Book
Holdings
Withdrawn Not for loan Current library Shelving location Date acquired Full call number Barcode Date last seen Koha item type
  Not For Loan Perpustakaan Alor Setar Rujukan Dewasa 14/10/2009 R 025.52 HER A01321866 09/05/2018 Book
  Not For Loan Perpustakaan Merbok Rujukan Dewasa 14/10/2009 R 025.52 HER A01321867 09/05/2018 Book