| 000 | 00723nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0077369 | ||
| 003 | PPAK | ||
| 005 | 20180727082615.0 | ||
| 008 | 970429s1991 nyu |||| ||||| | eng d | ||
| 020 | _a0471549177 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bLEL _dG |
| 100 | 1 |
_aLele, Milind M., _eauthor |
|
| 245 | 1 | 4 |
_aThe customer is key : _bgaining an unbeatable advantage through customer satisfaction |
| 264 | 1 |
_aNew York : _bJohn Wiley , _c1991 |
|
| 300 |
_axi, 260 pages ; _c23 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 650 | 1 | 0 | _aConsumer satisfaction. |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
||
| 999 |
_c12436 _d12436 |
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