TY  - BOOK
AU  - Denove,Chris
AU  - 
TI  - Satisfaction : : how every great company listens to the voice of the customer
SN  - 9781591841647
U1  - 658.8343 23
PY  - 2006///
CY  - New York : 
PB  - Portfolio , 
KW  - Consumer satisfication
ER  -