Gerson, Richard F.,  <br/><br/>
Mengukur kepuasan pelanggan 

 - 151 pages :   illustrations ;   21 cm 
 - Ke arah pengurusan cemerlang .
 - Ke arah pengurusan cemerlang .
<br/><br/><label>ISBN: </label>9835019525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812