TY  - BOOK
AU  - Tisch,Jonathan M.
AU  - 
TI  - Chocolates on the pillow : : reinventing the customer experience
SN  - 9780470043554
U1  - 647.94068 23
PY  - 2007///
CY  - Canada : 
PB  - John Wiley & Sons. Inc. , 
KW  - Hospitality industry - Customer service
ER  -