Tisch, Jonathan M.,  <br/><br/>
Chocolates on the pillow :   reinventing the customer experience 

 - xii, 256 pages ;   23 cm 
<br/><br/><label>ISBN: </label>9780470043554 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry - Customer service.
<br/><br/><label>Dewey Class. No.: </label>647.94068