TY  - BOOK
ED  - Malaysia. Biro Pengaduan Awam Jabatan Perdana Menteri
ED  - Malaysia. Biro Pengaduan Awam Jabatan Perdana Menteri 
TI  - Laporan tahunan 2005 = : Annual report 2005
U1  - 658.812 23
PY  - 2005///
PB  - Biro Pengaduan Awam Malaysia , 
KW  - Customer complaints
ER  -