@book{82193,
	author = {Jabatan Perkhidmatan Penerangan Malaysia and Jabatan Perkhidmatan Penerangan Malaysia },
	title = {Ke arah Perkhidmatan Awam bertaraf dunia },
	publisher = {Jabatan Perkhidmatan Penerangan Malaysia , },
	year = {2004},
	address = {Kuala Lumpur : }
}