@book{76024,
	author = {Malaysia. Perbadanan Produktiviti Negara and Malaysia. Perbadanan Produktiviti Negara },
	title = {Laporan produktiviti 2003},
	publisher = {Perbadanan Produktiviti Negara , },
	year = {2004},
	address = {Petaling Jaya, Selangor : }
}