TY  - BOOK
AU  - Fournies,Ferdinand
TI  - Why customers don't do what you want them to do : : 24 solutions to overcoming common selling problems
SN  - 0071417508
U1  - 658.81 23
PY  - 2003///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Sale management. ; Selling
ER  -