TY  - BOOK
AU  - Brinkman,Rick
AU  - 
TI  - Dealing with difficult people : : 24 lessons for bringing out the best in everyone
SN  - 0071416412
U1  - 658.3145 23
PY  - 2003///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Interpersonal relations. ; Interpersonal communication
ER  -