TY - BOOK AU - Smith,Shawn A. AU - TI - The HR answer book : : an indispensable guide for managers and human resources professionals SN - 0814472230 U1 - 658.3 23 PY - 2004/// CY - New York : PB - American Management Association , KW - Personnel management - Handbooks, manuals, etc N1 - Includes bibliographical references and index ER -