Denham, Jennifer,  <br/><br/>
Mengendali aduan pelanggan :   mengubah cabaran kepada peluang 

 - ix, 250 pages ;   21 cm 
 - Siri rahsia kejayaan .
 - Siri rahsia kejayaan .
<br/><br/><label>ISBN: </label>9832473845 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complains ; Consumer behavior ; Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812