TY  - BOOK
AU  - Focazio,Martin T.
TI  - The e-factor : : building a 24/7 customer-centric, electronic business for the Internet age
SN  - 0814404898
U1  - 658.84 23
PY  - 2001///
CY  - New York : 
PB  - American Management Association (AMACOM) , 
KW  - Electronic commerce
N1  - Includes index
ER  -