Gitomer, Jeffrey,  <br/><br/>
Knock your socks off selling 

 - xiv, 203 pages :   illustrations ;   23 cm 
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>0814470300 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty ; Consumer satisfaction ; Customer services
<br/><br/><label>Dewey Class. No.: </label>658.85