TY - BOOK AU - Seelye,Richard S. TI - The selling starts when the customer says no : : the 12 toughest sells, and how to overcome them SN - 1557384460 U1 - 658.8101 23 PY - 1994/// CY - Kuala Lumpur : PB - S. Abdul Majeed , KW - Industrial marketing ; Selling ER -