SISTEM PENGURUSAN KUALITI PENTADBIRAN UNIVERSITI AWAM - Firli Amin Hj. Ismail; Sity Daud, Prof. Madya, Dr., 1968- (Bangi, Selangor : Penerbit UKM, 2019)
Includes index.
Bibliography: pages [113]-120
Keywords: Universities and colleges -- Standards -- Malaysia; Education, Higher -- Administration; Total quality management; ISO 9000 Series Standards; Government publications -- Malaysia