TY  - BOOK
AU  - Fazli Idris,
TI  - ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
SN  - 9789674128319
U1  - 658.8 23
PY  - 2019///
CY  - Bangi, Selangor
PB  - Penerbit Universiti Kebangsaan Malaysia
KW  - Service industries
KW  - Management
KW  - Production management
KW  - Government publications
KW  - Malaysia
N1  - Includes index; Bibliography: pages [75]-85
ER  -