Fazli Idris, <br/><br/>
ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE / 
FAZLI IDRIS 
 - 88 pages ;  23 cm 
<br/><br/> Includes index 
<br/><br/>Bibliography: pages [75]-85 
<br/><br/><label>ISBN: </label>9789674128319  RM25.00 
<br/><br/><label>Nat. Bib. No.: </label>M191-03051 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Production management<br/>Government publications--Malaysia
<br/><br/><label>Dewey Class. No.: </label>658.8