TY  - BOOK
TI  - HARVARD BUSINESS ESSENTIALS: Business Communication 
T2  - The Harvard Business Essentials Series
SN  - 9781591391135
U1  - 658.45 23
PY  - 2003///
CY  - Boston, Mass
PB  - Harvard Business School Press
KW  - Business communication
KW  - Communication dans l'entreprise
N1  - Includes index; Includes bibliographical references; Good Writing --
; Start-Up Strategies --
; The First Draft --; Getting It Right --
; Everyday Writing --; Presentations --
; Backstage --
; Show Time --; Dialogue
N2  - "This practical guide offers readers a clear and comprehensive overview on how to communicate effectively for every business situation, from sensitive feedback to employees to persuasive communications for customers. It offers advice for improving writing skills, oral presentations, and one-on-one dealings with others"--Book jacket
ER  -