Hasan Al-Bana Mohamed,   Prof. Madya, Dr.,  1971- <br/><br/>
MANUAL PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9000 DI SEKTOR PERKHIDMATAN :  KE ARAH KECEMERLANGAN DAN INOVASI / 
Hasan Al-Bana Mohamed, Siti Arni Basir, John Davies, Sharifah Hayaati Syed Ismail, Ilhaamie Abdul Ghani Azmi, Syahrul Nizam Kamaruzzaman, Musaiyadah Ahmadun 
 - viii, 43 pages ;  23 cm 
<br/><br/> Includes index 
<br/><br/>Bibliography : page 41-43 
<br/><br/><label>ISBN: </label>9789675985867  RM166.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Handbooks, manual, etc.<br/>Quality assurance--Handbooks, manual, etc.<br/>Government publications --Malaysia
<br/><br/><label>Dewey Class. No.: </label>658.4013