TY  - BOOK
TI  - Service quality : : multidisciplinary and multinational perspectives
SN  - 0669211524
U1  - 658.562  23
PY  - 1991///
CY  - New York : 
PB  - Lexington Books , 
KW  - Servive industries - Quality control - Congresses
N1  - Includes index
ER  -