Stewart, Thomas A.,  <br/><br/>
Woo, wow and win :   service design, strategy and the art of customer delight 

 - First edition. 
 - 315 pages ;   24 cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780062415691 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services. ; Customer relations. ; Service industries.
<br/><br/><label>Dewey Class. No.: </label>658.812