TY  - BOOK
AU  - Buckley Owen,Tim
TI  - Successful enquiry answering every time : : The sixth edition of Tim Buckley Owen's classic Success at the Enquiry Desk 
SN  - 9781856048118
U1  - 025.52 23
PY  - 2012///
CY  - London : 
PB  - Facet Publishing , 
KW  - Libraries - Customer services. ; Reference services (Libraries). ; Information retrieval
N1  - Includes index
ER  -