Buckley Owen, Tim, Successful enquiry answering every time : The sixth edition of Tim Buckley Owen's classic Success at the Enquiry Desk / Tim Buckley Owen. - 6th edition. Fully revised and updated. - xiii, 156 pages : illustrations ; 23 cm Includes index. ISBN: 9781856048118 Subjects--Topical Terms: Libraries - Customer services. ; Reference services (Libraries). ; Information retrieval. Dewey Class. No.: 025.52