TY  - BOOK
AU  - Bielskas,Amanda
AU  - 
AU  - Kroski,Ellyssa
TI  - IM and SMS reference services for libraries
T2  - The tech set 19
SN  - 9781856048446
U1  - 025.52 23
PY  - 2012///
CY  - London : 
PB  - Facet Publishing , 
KW  - Reference services (Libraries). ; Information services
N1  - Includes bibliographical references and index
ER  -