Lele, Milind M.,  <br/><br/>
The customer is key :   gaining an unbeatable advantage through customer satisfaction 

 - xi, 260 pages ;   23 cm 
<br/><br/><label>ISBN: </label>0471549177 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812