TY  - BOOK
AU  - shearouse,Susan H
TI  - Conflict 101: : a manager's guide to resolving problems so everyone can get back to work
SN  - 9780814417119
U1  - 658.3145 23
PY  - 2011///
CY  - New York : 
PB  - Amacom , 
ER  -