Hernon, Peter,  <br/><br/>
Delivering satisfaction and service quality :   a customer-based approach for libraries 

 - xiv, 181 pages ;   28 cm 
 - American Library Assiciation Series .
 - American Library Assiciation Series .
<br/><br/><label>ISBN: </label>8184082428 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction - United States.
<br/><br/><label>Dewey Class. No.: </label>025.52