@book{100283,
	author = {Mok, Soon Sang, },
	title = {P.T.K. (Penilaian Tahap Kecekapan) kompetensi umum untuk pegawai perkhidmatan awam},
	publisher = {Multimedia-Es Resources , },
	year = {2008},
	address = {Puchong, Selangor : }
}