NINCOMPOOPERY : why your customers hate you - and how to fit it. John R. Brandt.

By:

Brandt, John R [author.]

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781400213672

Subject(s):

DDC classification:

23 658.812

Contents:

Chapter 1. Overview: are we really surrounded by nincompoops? -- Chapter 2. Innovation: what is innovation, anyway? -- Chapter 3. Talent: who's going to do all this stuff? -- Chapter 4. Process: hey, let's talk process! Wait... where are you going? Come back! -- Chapter 5. Getting started: obstacles and opportunities -- Afterword. Nincompoopery macro trends: why is it so ridiculously hard to be a leader these days?

Summary: "Nincompoopery -- terrible customer service, idiotic business processes, and soul-crushing management practices -- surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can't anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You -- And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization -- large or small, and regardless of industry -- can innovate in ways that delight customers and attract top-level talent" Dust jacket.

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
Book	Perpustakaan Alor Setar	RFIDTI	Pinjaman Dewasa	658.812 BRA (Browse shelf(Opens below))	Available	A01644035
Book	Perpustakaan Awam Sungai Petani		Pinjaman Dewasa	658.812 BRA (Browse shelf(Opens below))	Available	A01644036

Browsing Perpustakaan Alor Setar shelves,Shelving location: Pinjaman Dewasa,Collection: RFIDTI Close shelf browser (Hides shelf browser)

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Previous	658.8101 SEE The selling starts when the customer says no :	658.812 ALB Delivering customer value :	658.812 BET 10 steps to connecting with your customers	658.812 BRA NINCOMPOOPERY :	658.812 CAR The big book of customer service training games :	658.812 CON DIGITAL CRM :	658.812 CON DIGITAL CRM :	Next

Translated from the Norwegian.

Includes bibliographic references (pages 171-188) and index.

"Nincompoopery -- terrible customer service, idiotic business processes, and soul-crushing management practices -- surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can't anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You -- And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization -- large or small, and regardless of industry -- can innovate in ways that delight customers and attract top-level talent" Dust jacket.

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