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Lawfer M. R., . (2004). Why customers come back: how to create lasting customer loyalty. Franklin Lakes, New Jersey: Career Press.
Lawfer Manzie R, . 2004. Why customers come back: how to create lasting customer loyalty. Franklin Lakes, New Jersey: Career Press.
Lawfer Manzie R, . Why customers come back: how to create lasting customer loyalty. Franklin Lakes, New Jersey: Career Press. 2004.